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  • Terms of Use

    Please read these terms carefully before using our services

    Last Updated: February 27, 2026

    Welcome to DealConnect. By accessing or using our website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

    1. Acceptance of Terms

    By creating an account, making a purchase, or using any DealConnect service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, our Privacy Policy, and any additional terms applicable to specific services.

    2. Eligibility

    To use our services, you must:

    • Be at least 18 years of age
    • Have the legal capacity to enter into binding contracts
    • Provide accurate and complete registration information
    • Be a resident of Kenya or have a valid Kenyan business registration

    3. Account Registration

    When you create an account with us, you agree to:

    • Provide accurate, current, and complete information
    • Maintain and update your information as needed
    • Keep your password secure and confidential
    • Notify us immediately of any unauthorized account use
    • Accept responsibility for all activities under your account

    We reserve the right to suspend or terminate accounts that violate these terms.

    4. Products and Services

    Description

    We strive to accurately describe our products and services. However, we do not warrant that descriptions are complete, current, or error-free. Specifications are subject to change without notice.

    Pricing

    All prices are in Kenyan Shillings (KES) and include VAT where applicable. We reserve the right to modify prices at any time, but changes will not affect confirmed orders.

    Availability

    Product and service availability may vary by location. We will notify you if any item in your order becomes unavailable.

    5. Orders and Payments

    Order Acceptance

    Your order constitutes an offer to purchase. We reserve the right to accept or decline orders for any reason, including limitations on quantities, inaccuracies in pricing, or suspected fraud.

    Payment

    Payment must be received before services are activated or products shipped. We accept M-PESA payments and may offer other payment methods at our discretion.

    M-PESA Transactions

    By using M-PESA, you agree to Safaricom's terms and conditions. DealConnect is not responsible for M-PESA service interruptions or errors.

    6. Delivery and Installation

    Digital Services

    Digital services are typically activated within 24-48 hours of payment confirmation. Activation times may vary based on service provider requirements.

    Physical Products

    Delivery times are estimates and not guaranteed. Risk of loss passes to you upon delivery. You are responsible for providing accurate delivery information.

    Installation

    Installation services require safe access to your premises. We reserve the right to reschedule if conditions are unsafe or unsuitable.

    7. Cancellations and Refunds

    Order Cancellation

    You may cancel orders before payment is processed. Once payment is confirmed, cancellation is subject to our refund policy.

    Refund Policy

    • Digital Services: Refunds are considered on a case-by-case basis before service activation
    • Physical Products: Unopened items may be returned within 7 days for a refund (shipping costs not refundable)
    • Installation Services: Non-refundable once completed

    Service Cancellation

    Ongoing services may be cancelled with 30 days written notice. Early termination fees may apply.

    8. Intellectual Property

    All content on our website, including text, graphics, logos, images, and software, is the property of DealConnect or its licensors and is protected by Kenyan and international copyright laws.

    You may not reproduce, distribute, modify, or create derivative works without our express written consent.

    9. Prohibited Activities

    You agree not to:

    • Use our services for any illegal purpose
    • Attempt to gain unauthorized access to our systems
    • Interfere with the proper functioning of our website
    • Submit false or misleading information
    • Resell our services without authorization
    • Use our services to transmit malware or harmful code

    10. Limitation of Liability

    To the maximum extent permitted by law, DealConnect shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our services.

    Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.

    11. Disclaimer of Warranties

    Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or secure.

    12. Indemnification

    You agree to indemnify and hold DealConnect harmless from any claims, damages, or expenses arising from your violation of these terms or your use of our services.

    13. Governing Law

    These Terms shall be governed by the laws of the Republic of Kenya. Any disputes shall be resolved exclusively in the courts of Nairobi, Kenya.

    14. Changes to Terms

    We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of modified terms.

    15. Contact Information

    For questions about these Terms, please contact us:

    • legal@dealconnect.co.ke
    • +254 700 000 000
    • Nairobi, Kenya